Selected references:

Our Products

account_circle
Mystery Shopping

We evaluate customer service and offer recommendations.

alternate_email
Mystery E‑mailing

We evaluate customer service via electronic communication.

school
Sales Standards and Training

We help you develop effective sales standards and sales training for your entire retail network.

spellcheck
Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

phonelink_ring
Mystery Calling

We evaluate your telephone customer service.

loyalty
feedTRACK

We help you improve customer experience.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Emotional Experience

We determine for you how your customers feel when they leave your retail stores.

mood
CX Monitoring

We monitor customer experience related to your products and services and identify your strong and weak points.

verified
Audio Recordings

We provide you with an audio recording of the entire visit – real dialogue between the customer and the salesperson.

mic
Foreign Customers

We determine how your sales personnel communicate with foreign customers and whether their approaches differ from those used with local customers.

people_alt
Project Parameters

We help you set the parameters and focus of your project and recommend a suitable approach when implementing Mystery Shopping in your chain.

miscellaneous_services
Comparison with Competitors

We compare your customer service with that of your competitors, providing insight into their CX methods, supported by customers' subjective opinions.

add_circle_outline

What clients say about us

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Simona Keclíková

project & event manager

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 601 326 504

simona.keclikova@marketvision.cz