Selected references:

Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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Mystery Calling

We evaluate your telephone customer service.

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feedTRACK

We help you improve customer experience.

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eCIM

We monitor the market comprehensively, every day.

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dMonitor

We monitor your competitor's direct communication.

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Process Mapping

We assess your competitor's customer service processes.

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Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Static Recording

We determine for you how your sales personnel attend to real customers. We statically record each and every interaction with customers in your retail stores.

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Customer Service Evaluation

We identify the strong and weak points of personnel at sales points and provide recommendations on how to improve your service and increase sales.

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Retention Offers

We assess your competitor's client-loss responses, retention processes, and last-ditch offers.

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Unofficial-Offers Monitoring

We provide you with information about the current under-the-counter offers available on the market.

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Online Market Monitoring

We provide you with comprehensive up‑to‑date information about all the activities of your competitors via our online market monitoring.

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Communication Monitoring

We assess the direct marketing activities of your competitors and determine the offers they send to their clients.

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POS Materials

We evaluate the correctness and location of advertising and promotional materials in your retail stores and provide revision recommendations.

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Mystery Delivery

We provide you with feedback on the services of the transport companies you use to deliver consignments to your customers.

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What clients say about us

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Iva Vlasáková

project manager

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 722 401 800

iva.vlasakova@marketvision.cz