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Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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Mystery Calling

We evaluate your telephone customer service.

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feedTRACK

We help you improve customer experience.

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eCIM

We monitor the market comprehensively, every day.

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dMonitor

We monitor your competitor's direct communication.

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Process Mapping

We assess your competitor's customer service processes.

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Qualitative Research

Research methods for understanding the deeper nature of opinions, attitudes, motivations and behaviour.
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Quantitative Research

Research methods for objective quantification of information about opinions and behavior.​
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Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

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SPRINGreporting

Our unique platform for reporting Mystery Shopping results

  • 01 Online tool
  • 02 Simple, fast, and interactive
  • 03 Media gallery and KPI monitoring
  • 04 Results by country, region, and business unit
  • 05 Compatible data
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SPRINGapp

Our mobile application for effective data collection

  • 01Instant reporting
  • 02Online and offline mode
  • 03GPS-based location detection
  • 04Interconnected with reporting
  • 052000+ active users
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SPRINGaudit

Our mobile app for effective audits

  • 01Adherence to company standards
  • 02Campaigns and promotions
  • 03Displayed goods and product availability
  • 04Adherence to safety standards
  • 05Application leasing available
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eCIM

Our solution for comprehensive daily market monitoring

  • 01All information from the market in one place
  • 02Products, news, campaigns, social networks, and customer experience
  • 03Regular analytical outputs and market overviews
  • 04Analysis of current topics and trends
  • 05Notifications of key events on the market
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feedTRACK

Our intelligent customer-experience management tool

  • 01Instant feedback
  • 02Satisfaction and loyalty measurement
  • 03Net Promoter Score
  • 04Employee evaluations
  • 05Customer-leads management
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dMonitor

Our direct marketing communication tool

  • 01Extensive customer panels in various sectors
  • 02E-mail, calls, SMS, mail, mobile application
  • 03Well-organized graphic outputs, including customer comments
  • 04Analytical overviews of communicated topics and products
  • 05Creative outputs in high resolution
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What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Static Recording

We determine for you how your sales personnel attend to real customers. We statically record each and every interaction with customers in your retail stores.

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Customer Service Evaluation

We identify the strong and weak points of personnel at sales points and provide recommendations on how to improve your service and increase sales.

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Retention Offers

We assess your competitor's client-loss responses, retention processes, and last-ditch offers.

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Unofficial-Offers Monitoring

We provide you with information about the current under-the-counter offers available on the market.

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Online Market Monitoring

We provide you with comprehensive up‑to‑date information about all the activities of your competitors via our online market monitoring.

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Communication Monitoring

We assess the direct marketing activities of your competitors and determine the offers they send to their clients.

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POS Materials

We evaluate the correctness and location of advertising and promotional materials in your retail stores and provide revision recommendations.

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Mystery Delivery

We provide you with feedback on the services of the transport companies you use to deliver consignments to your customers.

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What clients say about us

"Having cooperated with Market Vision for a number of years and having had previous experience with other agencies that provide Mystery Shopping, I can see the biggest benefits in their [Market Vision's] flexibility and professionalism.

They can always fully adapt to our needs and requirements. They flexibly react during a project and come up with their own ideas. the outputs are delivered in the required quality and on time."

"Throughout our long-term cooperation, Market Vision has proven to us that they are true experts, not only in the areas of quantitative and qualitative analysis, but also in areas that are equally important to us – Mystery Shopping and competitive intelligence.

They execute regular monitoring of the telecommunications market for us, which we use as one of the main sources of information on the marketing activities of our competitors in both the Czech Republic and Slovakia."

"We have cooperated with Market Vision on a Mystery Shopping project for a long time, and we can definitely recommend them.

It’s not just that basic things work – such as adherence to deadlines, the quality of recordings, and simple and available online reporting – but they can also tackle non-standard projects. We appreciate their flexibility – in both timing and approach – and their ability to come up with ideas and innovations on their own."

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Pavel Šafránek

international business manager

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 775 391 788

pavel.safranek@marketvision.cz