SPRINGreporting
Our unique platform for reporting Mystery Shopping results
- 01 Online tool
- 02 Simple, fast, and interactive
- 03 Media gallery and KPI monitoring
- 04 Results by country, region, and business unit
- 05 Compatible data
You know how you want to sell. We know how you really sell.
Are you a client looking for a reliable partner to support your international operations?
We have extensive experience in managing international projects. At the international level, we can design a Mystery Shopping program with a unified methodology across countries, measure and track customer experience including NPS and carry out research that provides not only general conclusions tailored to your company as a whole, but also specific recommendations for the individual markets you operate in. All solutions are supported by our own applications designed by our IT division, allowing us to deliver tailored outputs in English, German and many other languages.
Are you a research agency looking for a reliable partner?
We will support you while carrying out your projects across Europe with a strong focus on the CEE region. Besides our own applications, we are also used to working with the most used platforms on the market, such as Shopmetrics, Sassie and others. We will adapt to the methodology you have established with your client and help you deliver consistent and comparable results and, if needed, interpret them in the context of local markets. We deliver outputs both in local languages and in English. For the entire scope of the cooperation, we will assign you a single contact person, saving you valuable time otherwise spent on project management.
Receive information and recommendations that help you improve service and increase sales.
We'll help you understand your customers and their world through targeted solutions.
Strengthen relationships with customers and increase their loyalty and value.
Get an overview of the competition and be able to react more quickly to changes in the market.
Our unique platform for reporting Mystery Shopping results
Our mobile application for effective data collection
Our intelligent customer-experience management tool
Through our long-standing partners and membership in alliances, we can set up and implement projects almost anywhere in the world. We have years of experience with international projects, and we can choose a suitable partner for a specific type of project. We are currently implementing projects in more than 15 countries.
We have been members of the world's most prestigious Mystery Shopping Association since 2005, and are currently the only agency in the Czech Republic and Slovakia with an Elite Member status.
"Allegro has been cooperating with Market Vision for years, and the agency has contributed to many strategic projects. Moderators from Market Vision conducted multiple usability tests with Czech users based on test scenarios and prototypes delivered by Allegro. They helped us draw conclusions about mainly Czech, Slovak but also other European consumers' needs and pain points, and occasionally prepared a full research reports.
"Market Vision is our partner in Czech Republic and Slovakia for many years. During that time we made together many projects in Mystery Shopping sector. Projects were ordered to us from Market Vision, as well as we ordered them to Market Vision. Always cooperation is clear and fast, all aspects are mutually discussed and prepared in favor of our clients.
"We have cooperated with Market Vision agency for several years now, on various international projects. We are very satisfied with the partnership so far, and above all with good relations, quick exchange of information, availability and flexibility.
„Our collaboration with Market Vision s.r.o. in the field of mystery shopping has been a fantastic experience for us at IMO Car Wash. We particularly appreciate the agency's professional approach and their ability to effectively manage complex international projects. Thanks to their flexible and efficient management, they successfully coordinate mystery shopping activities in over 11 countries across 2 continents, without any compromise on quality of the outputs. A key advantage for us is the consistency of their standards and methodology across all markets. This ensures that the data we receive is consistent, reliable, and allows us to objectively compare results from different countries. The entire process, from planning through execution to detailed and clear reporting, runs smoothly with a strong emphasis on accuracy and quality. Thanks to this collaboration, we have gained valuable insights that help us improve the customer experience across IMO Car Wash locations. We highly recommend Market Vision to anyone looking for a professional and reliable partner.“
„We have had the pleasure of collaborating with Market Vision s.r.o. for several years. Throughout our partnership, the agency has consistently demonstrated professionalism, expertise, and a commitment to excellence in their field. From the very beginning of our cooperation, the team has proven to be a reliable and trustworthy partner. They have shown exceptional competence, a high level of responsiveness, and an unwavering dedication to meeting our expectations and business needs. Their ability to deliver high quality services on time has significantly contributed to the success of our projects. One of the most remarkable qualities of Market Vision s.r.o. is their customer-oriented approach. They have always been open to feedback, demonstrating flexibility and adaptability to ensure smooth collaboration. Their proactive problem-solving and innovative solutions have been invaluable to our operations. Based on our experience, we have no hesitation in recommending Market Vision s.r.o to any organization seeking a professional and reliable business partner.“
Do you have any questions? Would you like to carry out a project with us?We are happy to help you.
Pavel Šafránek
business & international development director
Baarova 1405/3a
140 00 Prague 4 - Michle
