Our unique platform for reporting Mystery Shopping results
- 01 Online tool
- 02 Simple, fast, and interactive
- 03 Media gallery and KPI monitoring
- 04 Results by country, region, and business unit
- 05 Compatible data
Mystery Shoppers evaluate the sales techniques, professionalism, and communication skills of sales personnel during personal visits to sales premises.
Using e-mail communication, Mystery Shoppers monitor the written responses and information they receive from sales personnel.
During phone calls with sales personnel, Mystery Shoppers monitor salespersons' speech, customer approach, and information provision.
Mystery Shoppers make purchases on the Internet and then monitor the courier company's entire product/contract delivery process.
Mystery Shoppers evaluate company interaction through online channels (web, social networks, chat, info lines, online applications, etc.).
During visits to your business unit, Mystery Shoppers evaluate adherence to hygiene measures and regulations in the context of how safe customers are likely to feel.
Mystery Shoppers evaluate the online order process, subsequent communication, and the delivery process, including product pick‑up.
Our effective and efficient marketing technologies help you rein in costs.
Enliven Mystery Shopping with interesting elements.
Traditional Mystery Shopping can be complemented with the disclosure of the fictitious customer immediately after their visit to the business unit. The advantage lies in immediate feedback for the sales personnel and/or business unit head.
A Mystery Shopper applies for a job to determine whether the recruitment process aligns with established standards. The applicant, profiled as the ideal candidate, undergoes the entire recruitment process.
We run game- and competition-based projects. In cooperation with you, we set the evaluation criteria with the aim of activating employees and/or business partners. Sales personnel receive special prizes for fulfilling set criteria.
Traditional Mystery Shopping can be utilized to test cashiers’ work. The goal is to ensure that cashiers adhere to correct work processes and activities in order to prevent losses.
A competition between your retail stores aims to increase the average value of a purchase. Each Mystery Shopper has an unlimited budget and shops until the salesperson ceases to offer relevant products and services.
We provide you with Mystery Shoppers' commentaries via audio-visual recordings taken immediately after their visits. The main goal is to convey their instant impressions and feelings after leaving the shop.
We provide you with Mystery Shoppers' feelings and personal impressions from their visits in a workshop, giving you a deeper understanding of the individual sales-process stages and insights into customer experience.
Action plans follow on from Mystery Shopping analysis and results, and they provide specific business units and/or employees with development goals, which are then evaluated during the next measurement.
The Mystery Shopping Professionals Association, MSPA, is a business organization that unites professionals from the Mystery Shopping field, worldwide.