Selected references:

Discover the quality of your services through different channels.

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Mystery Shopping

Mystery Shoppers evaluate the sales techniques, professionalism, and communication skills of sales personnel during personal visits to sales premises.

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Mystery E‑mailing

Using e-mail communication, Mystery Shoppers monitor the written responses and information they receive from sales personnel.

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Mystery Calling

During phone calls with sales personnel, Mystery Shoppers monitor salespersons' speech, customer approach, and information provision.

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Mystery Delivery

Mystery Shoppers make purchases on the Internet and then monitor the courier company's entire product/contract delivery process.

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Online Mystery

Mystery Shoppers evaluate company interaction through online channels (web, social networks, chat, info lines, online applications, etc.).

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Mystery Covid

During visits to your business unit, Mystery Shoppers evaluate adherence to hygiene measures and regulations in the context of how safe customers are likely to feel.

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E-shop Mystery

Mystery Shoppers evaluate the online order process, subsequent communication, and the delivery process, including product pick‑up.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

Overview of Industries

We specialize in various industries, including:

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Automotive
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Telecommunications
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Banking
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Insurance
business
Construction
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Retail
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utilities
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Pharmaceuticals

Current Trends in Mystery Shopping

Enliven Mystery Shopping with interesting elements.

Disclosed Mystery Shopping

Traditional Mystery Shopping can be complemented with the disclosure of the fictitious customer immediately after their visit to the business unit. The advantage lies in immediate feedback for the sales personnel and/or business unit head.

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Mystery Candidate

A Mystery Shopper applies for a job to determine whether the recruitment process aligns with established standards. The applicant, profiled as the ideal candidate, undergoes the entire recruitment process.

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Gamification

We run game- and competition-based projects. In cooperation with you, we set the evaluation criteria with the aim of activating employees and/or business partners. Sales personnel receive special prizes for fulfilling set criteria.

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Loss Prevention

Traditional Mystery Shopping can be utilized to test cashiers’ work. The goal is to ensure that cashiers adhere to correct work processes and activities in order to prevent losses.

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Mystery Millionaire

A competition between your retail stores aims to increase the average value of a purchase. Each Mystery Shopper has an  unlimited budget and shops until the salesperson ceases to offer relevant products and services.

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Storytelling

We provide you with Mystery Shoppers' commentaries via audio-visual recordings taken immediately after their visits. The main goal is to convey their instant impressions and feelings after leaving the shop.

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Workshop

We provide you with Mystery Shoppers' feelings and personal impressions from their visits in a workshop, giving you a deeper understanding of the individual sales-process stages and insights into customer experience.

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Action Plan

Action plans follow on from Mystery Shopping analysis and results, and they provide specific business units and/or employees with development goals, which are then evaluated during the next measurement.

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We are an  elite member of MSPA.

The Mystery Shopping Professionals Association, MSPA, is a business organization that unites professionals from the Mystery Shopping field, worldwide.

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Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

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Jana Klusáčková

account manager

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 702 077 098

jana.klusackova@marketvision.cz