Selected references:

Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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eCIM

We monitor the market comprehensively, every day.

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feedTRACK

We help you improve customer experience.

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dMonitor

We monitor your competitor's direct communication.

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Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

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Mystery Calling

We evaluate your telephone customer service.

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Process Mapping

We evaluate the effectiveness of your processes.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Interest Rate Monitoring

We monitor for you real interest rates on the loan products of your competitors, enabling you to optimise the rates on your own products.

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Communication Monitoring

We provide you with an overview of the direct marketing activities of your competitors on the banking and non-banking markets and determine for you the offers they send to their clients.

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Competitive Intelligence

We provide you with comprehensive up‑to‑date information about all the activities of your competitors via our online market monitoring.

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Campaign Monitoring

Our fast delivery of visuals enables you to follow your competitor's new campaigns and respond effectively.

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Process Mapping

We assess your competitor's product‑subscription and customer‑service processes and offer recommendations on how to improve your own processes.

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Product Parameter Mapping

We map competitor product's parameters so you can quickly and effectively innovate, develop new products & services, meet market demand, and remain competitive.

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Retention Process Mapping

We assess your competitor's responses when they lose clients, their retention processes, and their last-ditch offers when trying to retain clients.

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Mystery Shopping

We identify the strong and weak points of your consultants at branches and offer you recommendations on how to improve service and increase sales.

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What clients say about us

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Martin Snížek

account director & data protection

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 773 669 411

martin.snizek@marketvision.cz