Selected references:

Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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Competitions

We help you increase sales through mystery competitions.

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Mystery Calling

We evaluate your telephone customer service.

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Mystery E-mailing

We evaluate customer service via electronic communication.

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Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

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feedTRACK

We help you improve customer experience.

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Plus 1

We help you upsell additional goods and services.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Service Evaluation

We assess your salespersons' customer service in your stores, identify their strong and weak points, and offer recommendations on how to improve.

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Project Parameters

We help you set the parameters and focus of your project and recommend a suitable approach when implementing Mystery Shopping in your chain.

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Upselling and Cross-Selling

We help you increase your upsales and cross-sales through competition concepts, which motivate staff and lead to increases in customer spending.

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Business Premises Comparison

We compare for you the quality of service across individual business premises, offer recommendations, and show you how results improve over time.

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Comparison with Competitors

We provide you with a sales-quality benchmark and compare your company with your direct competitors on the market.

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CX Monitoring

We monitor customer experience related to your products and services and identify your strong and weak points.

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What clients say about us

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Jana Klusáčková

account director

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 702 077 098

jana.klusackova@marketvision.cz