Our unique platform for reporting Mystery Shopping results
- 01 Online tool
- 02 Simple, fast, and interactive
- 03 Media gallery and KPI monitoring
- 04 Results by country, region, and business unit
- 05 Compatible data
Are you wondering how satisfied your customers were when shopping at the store or e-shop? What would they improve?
Do you know if people like your advertisements or if they know about them at all? And how does your brand stand out from the competition?
Ask what employees value, what bothers them, or what they would like to change.
D you know how people make purchasing decisions and what influences their decisions and shopping behavior?
Do you know what your brand’s position is on the market? Are you thinking about a new product or service but don't know if there will be interest in it? We will help you find out and advise you on what to improve.
Do you have several versions of promotional materials, packaging or store designs? You can test them and make an informed decision.
We specialize in various industries, including:
Our effective and efficient marketing technologies help you rein in costs.
Through our long-standing partners and membership in alliances, we can set up and implement projects almost anywhere in the world. We have years of experience with international projects, and we can choose a suitable partner for a specific type of project. We are currently implementing projects in more than 15 countries.
We have been members of the world's most prestigious Mystery Shopping Association since 2005, and are currently the only agency in the Czech Republic and Slovakia with an Elite Member status.
Membership in the Global CX Experts alliance provides us with long-term partnerships with other agencies around the world, sharing know-how and the effective implementation of transnational projects.
Our membership in the international association CXPA provides us with access to global know-how, news and trends in the field of CX and evaluation of customer experience.
„The cooperation between our company and Market Vision has been going on for several years. It is set up so that we can assess and review the results of their surveys, Mystery Shopping and evaluation of quality of service to our customers in the long term.
„Market Vision has worked for our company on two projects. It was a very demanding assignment in terms of size and organization, which was based exactly on our current needs.
„We have completed the first project and we have decided: The professionalism, speed and personal approach of Market Vision have brought us a fundamental improvement in the services of the LOMAX sales network. Using Market Vision services was a very good investment for us.
„The professional and flexible approach of Market Vision substantially helps us realise whether the internal standards of our small-scale sales network are set up so that the level of our Customer experience motivates clients to return to our stores.
„We would rate our cooperation with Market Vision as flexible and innovative. The approach of the company to our demands was and still is very open both in projects focused on mystery shopping, as well as inquiries, which were conducted by Market Vision on our behalf in Prague Airport.“
Do you have any questions? Would you like to conduct a project with us?We are happy to help you.
Senior Market Research Consultant
140 00 Praha 4 - Michle