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Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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feedTRACK

We help you improve customer experience.

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Competitions

We help you increase sales through mystery competitions.

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Pharmacy Network Audits

Our highly experienced team audits adherence to the established quality standards in your pharmacy network.

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Independent Studies

We conduct independent benchmark studies of numerous pharmaceutical providers, which are available for general purchase.

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Qualitative Research

Research methods for understanding the deeper nature of opinions, attitudes, motivations and behaviour.
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Quantitative Research

Research methods for objective quantification of information about opinions and behavior.​

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

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SPRINGreporting

Our unique platform for reporting Mystery Shopping results

  • 01 Online tool
  • 02 Simple, fast, and interactive
  • 03 Media gallery and KPI monitoring
  • 04 Results by country, region, and business unit
  • 05 Compatible data
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SPRINGapp

Our mobile application for effective data collection

  • 01Instant reporting
  • 02Online and offline mode
  • 03GPS-based location detection
  • 04Interconnected with reporting
  • 052000+ active users
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SPRINGaudit

Our mobile app for effective audits

  • 01Adherence to company standards
  • 02Campaigns and promotions
  • 03Displayed goods and product availability
  • 04Adherence to safety standards
  • 05Application leasing available
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feedTRACK

Our intelligent customer-experience management tool

  • 01Instant feedback
  • 02Satisfaction and loyalty measurement
  • 03Net Promoter Score
  • 04Employee evaluations
  • 05Customer-leads management
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What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Project Parameters

We help you set the parameters and focus of your project and recommend a suitable approach when implementing Mystery Shopping in your network of pharmacies.

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Evaluation of Pharmacists

We identify the strong and weak points of your pharmacists at sales points and recommend measures to improve service and increase sales.

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Pharmacy Comparison

We compare for you the quality of service across individual pharmacies, offer recommendations, and show you how results improve over time.

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Dosage & Effects

We check for you whether pharmacists inform customers of the correct dosage, effects, etc., of each medicine sold.

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Real Customers

We determine for you how your pharmacists serve real customers with prescriptions at prescriptions-only counters.

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Communication Monitoring

We assess the direct marketing activities of your competitors on the pharmacy market and determine the offers they send to their clients.

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Upselling and Cross-Selling

We help you increase your upsales and cross-sales through competition concepts, which motivate staff and lead to increases in customer spending.

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Comparison with Competitors

We provide you with a sales-quality benchmark and compare your company with your direct competitors on the market.

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What clients say about us

"We have cooperated with Market Vision for a long time now. I really appreciate their proactive and professional approach to the Mystery Shopping process as a whole.

And I also have to mention their professional reporting."

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Pavel Šafránek

international business manager

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 775 391 788

pavel.safranek@marketvision.cz