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Listen to your customers’ voices

Get to know their wishes, then sell more to them.

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Instant Feedback

The automated feedTRACK tool acquires feedback from your customers and delivers it to you in real time, in a clear and understandable form.

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Business Potential

Have you made an  offer but received no feedback? Want to know what products & services they're considering? We can help you find out.

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Satisfaction and Loyalty

Learn about the strong and weak points of your brand, and thus gain an  advantage over your competitors.

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Employee Evaluation

Receive clear reports that identify who the master of customer care is and who needs a little help and training.

feedTRACK - intelligent customer-experience management

A clear solution featuring an  online platform

The Advantages of our Solution

We have turned our long-term experience in working with customers into a unique tool based on the latest technologies.

Simple to Set up and Carefree Operation

We ensure quick setup and flawless feedback collection and processing.

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Customer Engagement and High Response Rate

We keep improving ways of approaching customers, ensuring customer engagement and a high response rate.

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Practical Follow-Up Tools

Our feedTRACK solution's range of practical tools for processing customers' proposals helps you immediately start to improve customer experience.

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Broad Functionality and High Flexibility

Our feedTRACK solution is a modern, flexible, and proven tool that can easily be adapted to your needs.

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The Power of Experience and Continuous Innovation

Our highly experienced project team ensures that feedTRACK excels under the high demands and pressures of the modern era.

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International Environment and Experience

The entire feedTRACK platform can be set in various languages and aligned with your corporate style.

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NPS and NHS Measurement

Understand your customers' and employees' needs.

NPS – Net Promoter Score

Would your customers recommend you to their friends and acquaintances? Find out using NPS!

  • Simple information acquisition, sorting, and analysis
  • Data displayed to the people involved
  • Simple orientation in comments
  • Captured 'moments of truth'
  • Development monitoring and comparisons with competitors

NHS – Net Happiness Score

Do your staff conduct sales with enthusiasm? Find out using NHS!

  • the level of enthusiasm for work among service personnel
  • a similar methodology to NPS
  • Correlation with NPS
  • Suitable for Mystery Shopping projects

Customer Journey & process mapping

Get to know your customers inside out!

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Online or offline, we measure customer satisfaction at each touchpoint.

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We give you a sense of your customers’ needs, wishes, and expectations.

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We focus on the individual parts of the entire shopping process and analyse your customers’ journeys. We increase customer lifetime value.

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We map your processes from the customer's point of view and identify key points for optimisation.

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Using a number of research methods, we help you to listen systematically to your customers.

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

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Eliška Vopeláková

project manager CX

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 770 163 326

eliska.vopelakova@marketvision.cz