Selected references:

Our Products

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Mystery Shopping

We evaluate customer service and offer recommendations.

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Price Check

We analyse real market prices

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Cashier Test

We assess loss-prevention & underage checks.

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Store Check

We conduct visual checks of stores, products, marketing campaigns etc.

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Sales Network Auditing

Our highly experienced team audits adherence to the established quality standards in your sales network.

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Sales Training

We help you develop sales training for your network.

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Mystery Delivery

We assess the services of your company's carriers.

Ready-Made Functional Solutions

Our effective and efficient marketing technologies help you rein in costs.

What are the benefits to you of cooperating with us?

We offer expertise, long-term experience, high-quality outputs, and industry-specific recommendations and next steps.

Service Evaluation

We assess your salespersons' customer service in your stores, identify their strong and weak points, and offer recommendations on how to improve.

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Employee Involvement and Motivation

We get your employees involved, the key to good customer care & sales, letting them speak and help adjust processes to make their work more effective.

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Project Setup

We help you set the parameters and focus of your project and recommend a suitable approach when implementing Mystery Shopping in your retail sales network.

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Sales Standards and Training

We help you develop effective sales standards and sales training for your entire retail network.

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Market-Campaign Monitoring

Our fast delivery of visuals enables you to follow the new campaigns of your competitors and respond to them effectively.

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Comparison with Competitors

We provide you with a sales-quality benchmark and compare your company with your direct competitors on the market.

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Upselling and Cross-Selling

We help you to increase your upsales and cross-sales through competition concepts, which motivate staff and lead to increases in customer spending.

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Retail Store Comparison

We compare for you the quality of service across individual retail stores and show you how results improve over time.

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CX Monitoring

We monitor customer experience related to your products and services and identify your strong and weak points.

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Communication Monitoring

We assess the direct marketing activities of your competitors on the retail market and determine the offers they send to their clients.

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What clients say about us

Contact us!

Do you have any questions? Would you like to conduct a project with us?
We are happy to help you.

Martina Färberová

account & operations director

Baarova 1405/3a
140 00  Praha 4 - Michle

+420 702 065 117

martina.farberova@marketvision.cz