Specialisation
Mystery shopping is our core business, not just one of many method used for research.
Mystery ShoppingWe can help you increase the effectiveness of your sales network.
Mystery Shopping
Coverage of the CEE region
Are you considering mystery shopping projects encompassing more countries? Make use of our experience.
Network of trained shoppers
We have the largest network of trained mystery shoppers. They comprise more than 1400 people across the entire Czech Republic and Slovakia.
References
During the last three years we have carried out more than 35 000 mystery shopping visits, working on many various projects in the Czech Republic and Slovakia.
Competitive IntelligenceDo you know what your competitors are doing?
Competitive Intelligence
Monitoring of the competition
One-time or regular analyses of what is happening on the competitive marketplace of your own industry.
Specialised teams
Specialised project teams work on each monitored industry on a long-term basis.
Benchmarking
Knowing the competition helps to better identify market opportunities.
Ecim
Early warning system for detecting changes on the competitive marketplace.
Customer ExperienceCustomer experience is decisive in shaping future attitudes towards the brand.
Customer Experience
Touchpoint
We provide a comprehensive customer relationship management solution via Touchpoint.
Sales network status
We will benchmark the current status of your sales network against the market.
Moments of truth
We will identify which areas are the key within the sales process, which situations influence the overall satisfaction level and loyalty of the customer.
Sales quality standards
We will help to define the standards of your sales network.
Company profile
Branch offices
- Czech Republic (Prague)
- Slovakia (Bratislava)
Coverage
- Central and Eastern Europe
Founded
- 2002
Employees
- 40+
Competencies
- Mystery Shopping
- Competitive Intelligence
Reporting
- On-line tool in English
Membership
- MSPA since 2005
Main industries
- Telecommunications
- Automotive
- Financial
- Retail
Selected references
Associations membersip
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Mystery Shopping Providers AssociationMSPA – We are members of the prestigious international association MSPA, an umbrella organisation for agencies from the whole world that defines qualitative standards for mystery shopping projects. |
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International Mystery Shopping AllianceIMSA – For a few years now we have been members of the international organisation International Mystery Shopping Alliance. |
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Society of Competitive Intelligence ProfessionalsSCIP - In 2006 we joined the Society of Competitive Intelligence Professionals. |