Customer Experience

We provide a comprehensive customer relationship management solution via Touchpoint.

Touchpoint makes it possible to measure the current status of the sales network, identify the "moments of truth", set service standards and implement outcomes in the form of sales staff training. The solution also includes the setting of a long-term system of employee motivation.

We will help to define the standards of your sales network.

Standards will help you in recruiting and training new staff, opening new sales outlets and creating a unified corporate culture in relation to the customer.

We will benchmark the current status of your sales network against the market.

We will identify the strengths and weaknesses of the sales network in relation to potential and existing customers, evaluate the quality of customer service and design future steps to improve sales network performance.

We will train your sales staff in our specialised training programmes.

Our training in sales skills and standards is tailor-made, focusing on the weaknesses of the sales network identified in the mystery shopping phase, or applicable generally in the Czech environment.

We will identify which areas are the key within the sales process, which situations influence the overall satisfaction level and loyalty of the customer.

We will recommend areas to focus on. The final goal is to focus on areas that will turn an occasional customer into a loyal one.